Frequently asked questions

How can I contact Saba Electric Company?
For bill inquires, setting up of new accounts, termination of an existing account, connections, disconnections, and non-emergency power outages, call customer care at 001-599-416-3266 or email: billing@sabaelecnv.com.
Monday – Friday from 7:30 a.m.- 4:30 p.m.

For emergencies after hours and weekends please call 001-599-416-3333.
 

What documentation do I need to set up an account?
• Domestic account:

-Physical address with street name and house number
-Valid Identification
-Signature of the property owner is required to validate the account
• Commercial account:
-Business license
-Chamber of Commerce registration
-Valid Identification of the Managing director
-Signature of the property owner is required to validate the account

-Articles of incorporation from the notary
 

Can I change the name on my account?
No. The existing account would have to be closed and the deposit refunded. Then a new account can be opened under a different name with a new deposit.
 

Can I transfer my account from one location to another?
Yes. Your account can be transferred along with any current balance on the account to a location with a connection that is equal to the one you are transferring from. The deposit will have to be upgraded to the present rates.
 

What do I need to do with my Saba Electric Company account when moving or leaving the island?
Contact customer care at 001-599-416-3266
or email billing@sabaelecnv.com with your move-out date. Saba Electric Company requires at least three working days' notice before the move-out date. Once the move-out date has been set, a meter reading can be done. At this point, the client can visit the office of Saba Electric Company to terminate their account. SEC will estimate the remaining days after the meter is read up to the move-out date based on your average daily consumption.
 

When does Saba Electric Company read my meter?
Your current bill lists the date that your meter was last read. Your next meter reading will take place approximately 30 days later.
 

How does Saba Electric Company measure my monthly usage?
Your current month’s usage is calculated by subtracting the previous month’s meter read from this month’s meter read. The difference is your usage.

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How is my bill calculated?
Your bill is calculated by multiplying your energy consumption by the kWh price. This is the variable fee. The fixed fee is determined by your maximum electricity demand. This is measured by fuses that determine the KVA group that you fall in. 

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When is my bill due?
The due date for your bill depends on which cycle matches your location.
• The due date for Cycle 1(The Bottom and St. Johns) is the beginning of the month.
• The due date for Cycle 2(Windwardside and Zions Hill) in the middle of the month.

What are my payment options?
Saba Electric Company payment options include:

• Online banking with one of the local banks     (WIB or RBC).

• At the cashier -Cash

• Local bank check

• Local bank debit card

• Online credit card 

What is Saba Electric Company's delinquency policy?
• For domestic accounts, a late charge of 10 dollars or 1% for any invoice over 1,000 dollars is added one day after the due date. Saba Electric Company issues a disconnection warning letter 10 days after the due date shown on the invoice. At this point, a 25 dollar shut-off fee is charged with disconnections to follow.

• For commercial accounts, a late charge of 10 dollars or 1% for any invoice over 1,000 dollars is added one day after the due date. Saba Electric Company issues a disconnection warning letter 10 days after the due date shown on the invoice. At this point, a 50 dollar shut-off fee is charged with disconnections to follow.
 

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